FAQ

Where can I find product details?

Each product page lists the available description, materials, dimensions, options, and included items. Review those details before ordering. Contact us if something is unclear.

How much does shipping cost and how long does it take?

Standard shipping to U.S. addresses is free. Processing usually takes 1–2 business days, followed by 3–6 business days of carrier transit; typical total delivery time is 5–8 business days.

How can I track an order?

When tracking information is available, it is provided with the shipment notice or order information. If you cannot locate a shipment, contact us with your order number.

Can I return or exchange an order?

Yes. You may request a return or exchange for any reason within 30 days after delivery. Approved returns use a prepaid label or equivalent free return method, with no restocking fee. See the Refund and Returns Policy.

When will I receive an approved refund?

We process an approved refund to the original payment method within 10 business days. Banks or payment providers may need another 5–10 business days to display it.

Which payment methods can I use?

Payment options available to you are shown in checkout. Prices and checkout totals are displayed in U.S. dollars (USD).

Can I cancel an order?

Contact us as soon as possible with your order number. A cancellation can be made before the order has been processed for shipment. If the order has already shipped, you can request a return within 30 days after delivery.

How can I contact customer support?

Visit the Contact Us page for email, phone, business correspondence address, and support hours. Monday to Friday, 9:00 AM–5:00 PM (store local time).